In order to lawfully disconnect a customer, a Distribution Company must issue a Notice of Disconnection to the customer. This requirement is a statutory one, thus any disconnection otherwise than as outlined is deemed improper. Where the problem is that the DISCOs are unable to read the meter of a customer because it is inaccessible, it must first inform the customer by written notice or by telephone contact about the inaccessibility of the meter and request him to provide access to them so the meter could be accessed and read for billing. Where the customer fails to do so, the Distribution Company must further give the customer a Written Warning that unless he provides the access as required within a given date his electricity supply will be disconnected.
See JOS ELECTRICITY DISTRIBUTION COMPANY V. BARR DASAT LENGNAN JOHN (2020) 1 ELR page 2 @ 17 - 18 paras I – N; Para. 9 (a-d) and para. 6 (C) (i – ii) of the Federal Republic of Nigeria Official Gazette No. 103 Lagos 2nd December 2007 Vol. 94 vide Government No. 72 page B485 titled Nigerian Electricity Regulatory Commission Connection and Disconnection Regulations Procedure for Electricity Service 2007 S. I. No. 41 Of 2007 published under the Electric Power Sector Reform Act No. 6 of 2005.
The simple rule is that the Disco cannot lawfully disconnect supply of electricity without first issuing Notices that will communicate to the customer in what way he is deficient, or the reason for which they want to carry out the disconnection exercise. That must still be followed up with a Warning that communicates its intention to execute the actual disconnection. In all of these, the statutory period must be allowed in between Notices and Warnings and the actual execution of the threat of Disconnection.